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About Us

Our Mission

To enrich the lives of our residents by providing personalized care plans that empower them to live with dignity and fulfillment. We are committed to creating an environment where our residents feel comfortable, valued, safe, and at home.

Our story

more than just a residence- a place to call your home.

At The Willows, we are more than just an adult care residence; we are a home dedicated to connection, peace, and wellbeing. Nestled in the heart of Medina, NY, our team embodies a commitment to excellence in every aspect of our care. With a focus on creating an enriching environment, we offer cozy living spaces and personalized services to meet every individual need.

As a family, we work to create a warm and welcoming experience, where each resident is celebrated and valued. We believe in the power of meaningful connections and we strive to maintain them. At The Willows, residents and staff alike are encouraged to embrace life’s journey with open hearts and minds.

Our Care Values

Where Resident Well-being Takes Center Stage

Our personalized care plans ensure residents receive tailored attention for their best life, where comfort goes beyond physical surroundings to offer peace of mind, driven by a dedicated staff selected for expertise and compassion.

Quality Care

Our personalized care plans are tailored to meet the unique needs of each resident, ensuring they receive the attention and assistance they require while maintaining their independence.

Comfort

Comfort at The Willows is not just about the physical environment, it's about providing a home where residents feel safe, secure, and cared for. We want every resident to have the peace of mind that comes from knowing they're in good hands!

Our Staff

Our dedicated staff is the cornerstone of the comfort and care we provide. Each member of our team is selected for their expertise, compassion, and commitment to excellence.

Our History

Where Resident Well-being Takes Center Stage

Our personalized care plans ensure residents receive tailored attention for their best life, where comfort goes beyond physical surroundings to offer peace of mind, driven by a dedicated staff selected for expertise and compassion.
Our Caring Team

Meet the Team

Our dedicated staff, driven by expertise and compassion, forms the heart of our community, ensuring excellence in every aspect of care.
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Jacquie Morgante

Administrator & Resident Care Supervisor
Jacquie Morgante is a licensed speech pathologist who has practiced for 25 years in various settings, including her most recent 10 years at Wyoming County Community Health System where she worked with the senior residents receiving care in both the hospital and the nursing home settings. Jacquie has a passion for caring for the elderly and helping them live healthier, happier, and fuller lives. She is our administrator and resident care supervisor.
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Jordan DeJac

Administrative Assistant
Jordan DeJac, Jacquie’s niece, is a certified childbirth doula with a professional background in nonprofit administration. She brings her big heart, empathy and caring for others to the forefront every day. Her top notch organizational skills position her well as our administrative assistant. Jordan works in lock step with Jacquie, and together they are your direct contacts for The Willows!
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Testimonials

Stories from our residents

Everybody is very helpful, courteous, and willing to do anything we ask for.

    Rita

    Resident

    The care is so attentive - it's good care. We never have to ask for anything twice.

      Judy

      Resident

      It's a restful, peaceful, and quiet place to live - which is just what I want. It's perfect!

        Arlene

        Resident

        The food is good, which is good, because I don't like to cook!

          Janet

          Resident

          It's a good place to live.

            Richard

            Resident

            I like living here. Getting to know new people is nice.

              Allen

              Resident

              Mary (The Willows Dietary Manager) is very talented. She's a good cook, period!

                Rita

                Resident

                Living here feels like home.

                  Janet

                  Resident

                  The food is all good - too good! I really love the fruit desserts.

                    Judy

                    Resident

                    My favorite part about living here is getting to live here!

                      Bev

                      Resident
                      Join the Team

                      Make a meaningful difference in the lives of others.

                      We're seeking passionate individuals who are dedicated to enriching the lives of our residents through genuine care and meaningful connections.

                      Join the Team
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